Return & Refund

30-Day Change of Mind

You have 30 days from delivery to change your mind. Change of mind returns are issued as a store credit (excluding any postage paid) or exchange, not a refund. That includes ordering the wrong item, gifts that don't suit, and products that weren't what you expected.

How to Return

Contact us first so we can give you return instructions. Items posted without instructions may not be accepted.

Return Costs and Condition

Return freight is at your cost, and a freight fee is deducted from your store credit. Items must come back unused and resalable, in the original packaging with all accessories. We issue your credit once the item is back with us and checked.

Cancelling After Dispatch

If your order has already left our warehouse, cancelling is treated as a change of mind return.

Faulty or Damaged Items

Contact us if your item arrives faulty or damaged. We'll guide you through the next steps to resolve it.

This policy does not limit your rights under Australian Consumer Law.