Warranty

What You Get

If a product develops a fault, you are entitled to a replacement or full refund.

How Long You're Covered

Unless the product page says otherwise, our warranty runs for 12 months from the date of purchase.

For products used commercially, in a childcare centre, family day care or hire business, the warranty period is 3 months.

What's Covered

Defects in materials and workmanship under normal personal use.

What's Not Covered

• Normal wear and tear, including fading, small marks, and fabric pilling
• Accidental damage, drops, misuse, or lack of care
• Damage caused by incorrect assembly, or by not following the assembly, use and care instructions
• Use beyond the weight, height or age limit printed on the product or its packaging
• Modifications, repairs, or replacement parts not supplied or approved by us
• Damage from washing or cleaning outside the care instructions
• Timber warping, splitting or swelling caused by damp, heat, or direct sunlight
• Natural variation in timber grain, colour, and fabric shade between production batches
• Batteries, and damage caused by battery leakage or by a charger or adaptor we didn't supply
• Teething and bite marks on cot rails and timber edges
• Floods, fires, storms and other events outside anyone's control

How to Make a Claim

Contact us with your order number and proof of purchase.

Our customer service team reviews every claim case by case, and may ask for a photo of the fault.

If the product needs to come back to us for assessment, we'll send you a return label.

Who the Warranty Covers

This warranty covers the original purchaser only. It isn't transferable if the product is resold.

Who Provides This Warranty

Sun Yee International Pty Ltd (ABN 82159318224)
25-29 Drake Boulevard, Altona, Victoria, Australia
(03) 9369 8588
sales@playpals.com.au

Your Rights Under Australian Consumer Law

This warranty is in addition to your rights under Australian Consumer Law. Nothing here limits them.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.